https://research.iat.sfu.ca/research/index.php?action=history&feed=atom&title=Best_Practical_Request_Tracker_%28RT%29 2026-04-09T15:46:39Z Revision history for this page on the wiki MediaWiki 1.42.1 https://research.iat.sfu.ca/research/index.php?title=Best_Practical_Request_Tracker_(RT)&diff=5780&oldid=prev 2015-09-28T21:44:49Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 21:44, 28 September 2015</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l3">Line 3:</td> <td colspan="2" class="diff-lineno">Line 3:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>RT is also used by SFU&#039;s Help Desk.  Documentation for our version, 3.8, can be found here:&lt;br /&gt;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>RT is also used by SFU&#039;s Help Desk.  Documentation for our version, 3.8, can be found here:&lt;br /&gt;</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>https://www.bestpractical.com/docs/rt/3.8/</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>https://www.bestpractical.com/docs/rt/3.8/</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">&lt;br /&gt;&lt;br /&gt;</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">A more user-friendly bit of documentation is the O'Reilly Media book called, RT Essentials.  We have an electronic copy of it in the SFU Library.</ins></div></td></tr> </table>

Lars https://research.iat.sfu.ca/research/index.php?title=Best_Practical_Request_Tracker_(RT)&diff=5777&oldid=prev 2015-09-28T20:08:07Z

<p>Created page with &quot;RT: Request Tracker is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes,...&quot;</p> <p><b>New page</b></p><div>RT: Request Tracker is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more. Organizations around the world have been running smoothly thanks to RT for over 10 years.<br /> &lt;br /&gt;&lt;br /&gt;<br /> RT is also used by SFU&#039;s Help Desk. Documentation for our version, 3.8, can be found here:&lt;br /&gt;<br /> https://www.bestpractical.com/docs/rt/3.8/</div>

Lars