Printers: Difference between revisions

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= Before You Begin =
= Before You Begin =
Printing costs account for a large chunk of SIAT's operating expenses, so please use the printers judiciously.  If the printer supports it, use its double-sided (also known as "duplex") printing option.  Colour printers cost more to operate than monochrome printers, so please print all black-and-white documents to black-and-white printers (Konica Minolta BizHub 423 / ops01752, or any of the Lexmark printers).
Printing costs account for a large portion of SIAT's operating expenses so please use the printers judiciously.  If the printer supports it, use its double-sided (also known as "duplex") printing option.  Colour prints cost more than black-and-white prints, so please print as black-and-white whenever possible.
 
<br /><br />


= Printer Features =
= Printer Features =
== Konica Minolta BizHubs (ops02420, ops01752) ==
== Ricoh Printers ==
The Konica Minolta BizHub printers are located outside the grad student lounge in room 3700, near the mailboxesThese are heavy duty printers/scanners/copiersWe encourage all researchers to begin familiarizing themselves with these printers and their broad feature set.<br />
As of September 2018, SIAT has transitioned to Ricoh printers.  These printers feature b+w and colour capabilities, along with scanning, faxing, printing and copyingPrint jobs are sent to a central queue and only sent to a printer when the user goes to it and releases her print jobThis will reduce the number of wrong, wasted or forgotten prints. This also secures all print jobs and ensures that only the user sees the documents that she is printing.  
'''IMPORTANT: in order to use these computers, you must first obtain an account tracking code from your supervisorIn most cases, you will be using the same tracking code as your supervisor.'''
'''IMPORTANT: in order to use these printers, you must first register your student card or fob on one of the printers (doesn't matter which one)Instructions for doing so can be found here: [[https://www.sfu.ca/information-systems/services/sfu-print/SFU-print-how-to-guides/set-up-sfu-print.html https://www.sfu.ca/information-systems/services/sfu-print/SFU-print-how-to-guides/set-up-sfu-print.html]].'''
<br /><br />
* KM BizHub 423 Series PCL / '''ops01752'''.mps.sfu.ca / '''142.58.183.4'''
:* User guide: [[media:Bizhub423SeriesPrint Fax Scan BoxOperationsQuickGuide.pdf]]
:* Scanner guide: [[media:Bizhub423SeriesNetworkScannerOperationsUserGuide.pdf]]
:* Black-and-white output only
:* Printer
:* Copier
:* Colour Scanner
:* USB support
 
* KM BizHub C364 Series PCL / '''ops02420'''.mps.sfu.ca / '''142.58.183.5'''
:* User guide: [[http://kmbsmanuals.konicaminolta.us/c364/index.html http://kmbsmanuals.konicaminolta.us/c364/index.html]]
:* Colour and black-and-white output
:* Printer
:* Copier
:* Colour Scanner
:* USB support
 
Four features that you should be particularly aware of are:
* '''Secure Print:''' This feature sends your print job to the printer, but does not print it until you are at the printer and have entered in your predefined job id and password. This is great for printing confidential or sensitive documents.
* '''Scanning:''' Scanned documents can be sent via email and ftp.  Most users will find it most convenient to send via email.  Both printers support colour scanning.
* '''Colour Printing:''' ops02420 (BizHub C364) supports colour printing.  Please use colour only when absolutely necessary.
* '''USB Support:''' USB thumb drives can be plugged into the printers and printed or faxed.
 
<br /><br />'''Note: You need an account tracking code in order to use these printers.'''
<br /><br />


== HP Designjet 800ps ==
== HP Designjet 800ps ==
Located in room 3700, near the SIAT mailboxes. This is a large format inkjet printer that uses 42" wide roll paper.  Its primary use is for producing posters for display purposes.  This printer is not connected to the network, and can only be used by logging onto the computer located next to it.  Before using this printer, please read the information on this page: [[Using the Large Format Printer and Scanning PC]]
Located in room 3700, near the SIAT mailboxes. This is a large format inkjet printer that uses 42" wide roll paper.  Its primary use is for producing posters for display purposes.  This printer is not connected to the network, and can only be used by logging onto the computer located next to it.  Before using this printer, please read the information on this page: [[Using the Large Format Printer and Scanning PC]]
<br /><br />
<br /><br />
== HP Color Laserjet 4650 (sr-mercury) ==
 
Located in room 3700, near the SIAT mailboxes.  This colour laser printer is attached to the same computer that uses the large format printer and is not accessible through the network.  You must be logged onto the computer to use this printer.  This printer has high toner costs so only use when it you need to print colour documents.
<br /><br />
== Lexmark T630/640/650 ==
These are our legacy black-and-white printers and are accessible over the network.  Most printing jobs (and all black-and-white jobs) should go to these printers, or Konica Minolta ops01752.
<br /><br />
= Installing a Printer =
= Installing a Printer =
In case a printer has not been installed on your workstation, here is a handy reference to install a Research printer under Windows, Mac, or Linux.
In case a printer has not been installed on your workstation, here is a handy reference to install a Research printer under Windows, Mac, or Linux.


If you have a Mac or Linux machine with an automatic DNS discovery tool, such as Bonjour, Avahi, or Zeroconf, you can browse the network for these printers to add them. The printers will show up with a name listed below (like sr-isoroku); further details in each operating system section.
If you have a Mac or Linux machine with an automatic DNS discovery tool, such as Bonjour, Avahi, or Zeroconf, you can browse the network for these printers to add them. The printers will show up with a name listed below (like sr-isoroku); further details in each operating system section.


 
== Ricoh Printers ==
== Konica Printers ==
A complete set of installation instructions and printer/copier operation guides can be found here: [https://www.sfu.ca/itservices/technical/sfu-print/how-to-guides/ https://www.sfu.ca/itservices/technical/sfu-print/how-to-guides/]
The Konica Minolta BizHub printers are located outside the grad student lounge in room 3700, near the mailboxes. These are heavy duty printers/scanners/copiers.  We encourage all researchers to begin familiarizing themselves with these printers and their broad feature set.<br />
'''IMPORTANT: in order to use these computers, you must first obtain an account tracking code. Your supervisor might share his or her code with you. If not, then contact SIAT IT services and we will help you obtain your own tracking code where you pay for your own printing.'''
 
<br /><br />
<br /><br />
To add a Konica Minolta BizHub printer, please follow the directions listed here: <br />
'''NOTE: Windows Users'''<br />
* Windows - [http://its.surrey.sfu.ca/faq/StaffPr_win.php http://its.surrey.sfu.ca/faq/StaffPr_win.php].
You may encounter an issue when following the directions where you cannot connect to the network file share, and see a message that says something to the effect of:<br />
* Mac OS X - [http://its.surrey.sfu.ca/faq/StaffPr_mac.php http://its.surrey.sfu.ca/faq/StaffPr_mac.php].
''You can’t access this shared folder because your organization’s security policies block unauthenticated guest access''<br />
The problem is caused by a Windows default security setting.
<br /><br />
<br /><br />
You will need to know the printer's IP address, which was provided above.
To fix this, follow these steps:<br />
<br /><br />
# Open the '''Run''' window '''(Win + R)''' and typed '''gpedit.msc''' to open the Local Group Policy Editor.
There is a general SFU how-to guide for these multi-function printers [http://www.sfu.ca/mps/mfd-how-to.html here].
[[File:Ricoh-fileserver-access-01.jpg| ]]
 
# Navigate to '''Computer Configuration -> Administrative Templates -> Network -> Lanman Workstation''' and select the '''Enable insecure guest logons''' as shown in the below screenshot.
<br>&nbsp;<br>
[[File:Ricoh-fileserver-access-02.jpg| ]]
 
# Change its value to '''Enabled''', then click on '''OK'''. You should now be able to connect to the network file share.
[[File:Ricoh-fileserver-access-04.jpg| ]]
== Other Printers ==
== Other Printers ==
For all other printers, please use the following directions:
For all other printers, please use the following directions:
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== Research Printers ==
== Research Printers ==
[[image:printers-siat-floor-plan.png|right]]
[[image:printers-siat-floor-plan-4.png|right]]


* [http://sr-dumitrescu.iat.sfu.ca sr-dumitrescu.iat.sfu.ca]  (Lexmark T630, monochrome, has duplexer)<br>&nbsp;
* sc-podium3-3700 [[http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/booklist/int/index_book.htm Ricoh MP C3004ex]]
 
* sc-podium2-281 [[http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001069/0001069817/view/booklist/int/index_book.htm Ricoh MP C3004ex]]
* [http://sr-ike.iat.sfu.ca sr-ike.iat.sfu.ca]   (Lexmark T630, monochrome, with duplexer.  Located on Podium 2.)<br>&nbsp;
 
* [http://sr-mountbatten.iat.sfu.ca sr-mountbatten.iat.sfu.ca]  (Lexmark T630, monochrome, with duplexer)<br>&nbsp;
 
* [http://sr-patton.iat.sfu.ca sr-patton.iat.sfu.ca]  (Lexmark T650dn, monochrome, with duplexer)<br>&nbsp;
 
* [http://sr-rommel.iat.sfu.ca sr-rommel.iat.sfu.ca]  (Lexmark T630, monochrome, with duplexer)<br>&nbsp;
 
* [http://sr-zhukov.iat.sfu.ca sr-zhukov.iat.sfu.ca]  (Lexmark T640, monochrome, with duplexer)<br>&nbsp;
 
* [http://ops01752.mps.sfu.ca ops01752.mps.sfu.ca]  (142.58.183.4 Konica Minolta BizHub 423, copier, scanner and printer, with duplexer)<br>&nbsp;
 
* [http://ops02420.mps.sfu.ca ops02420.mps.sfu.ca] (142.58.183.5 Konica Minolta BizHub C364 Series PCL, copier, scanner and colour printer, with duplexer)<br>&nbsp;
 
* sr-mercury  (HP Colour LaserJet 4650, color, no duplexer, not connected to network.  To use it, you must connect to the plotter/scanner PC beside it.)<br>&nbsp;


* HP 800ps large format printer/plotter
* HP 800ps large format printer/plotter
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Follow the links below to download the printer driver you need to install on your computer:
Follow the links below to download the printer driver you need to install on your computer:
::* [[Media:Lexmark_AAG_MultiWin_Drivers_en.exe|Lexmark '''32-bit''' driver]]
::* [[Media:Lexmark_Universal_UD0_Win_64_PCL_Emul.exe|Lexmark '''64-bit''' Universal PCL driver]] - tested and used for Windows 7
::* [http://support.lexmark.com/index?docLocale=cs_CZ&page=content&id=DR21808&locale=EN&userlocale=EN_US Lexmark Universal Driver] - works with Windows 8
::* [[Media:Upd-5101-pcl6_winxp-vista.exe|HP '''32-bit''' Universal PS driver]] - newest!
::* [[Media:Upd-5101-pcl6_winxp-vista.exe|HP '''32-bit''' Universal PS driver]] - newest!
::* [[Media:Clj4600pcl6win2kxp2003-en.exe|HP '''32-bit''' driver]] - use only if Universal driver (above) doesn't work; this one is older
::* [[Media:Clj4600pcl6win2kxp2003-en.exe|HP '''32-bit''' driver]] - use only if Universal driver (above) doesn't work; this one is older
::* [[Media:Upd_5101-ps_winxp_vista_x64.exe|HP '''64-bit''' Universal PS driver]] - tested and used for Windows 7
::* [[Media:Upd_5101-ps_winxp_vista_x64.exe|HP '''64-bit''' Universal PS driver]] - tested and used for Windows 7
::* [http://its.surrey.sfu.ca/faq/StaffPr_driver_2011.php Konica Minolta BizHub 423] - for Windows and OSX
= How to Reset a printer =
== Lexmark T630 ==
* Turn off the printer.
* Hold SELECT and RETURN while booting until the display reads 'PERFORMING SELF TEST'.
* The configuration menu will come up, browse it using the arrows until you get to MAINTENANCE PAGE COUNT.
* Press SELECT, RESET should be displayed. Press SELECT again. Then return to the configuration menu and exit.
== Lexmark T640 ==
* Turn off the printer.
* Hold the Checkmark and the right arrow button while booting until the display reads 'PERFORMING SELF TEST'.
* Brose the configuration menu until you see 'Reset Maint Cnt', and press the checkmark.
* When reset is displayed, press the checkmark again. Reboot the printer.
== HP Color LaserJet ==
* Reboot the printer. When the display starts counting memory, until all 3 LEDs are solid.
* Press down on the arrow to navigate the menu to COLD RESET.
* Press the checkmark.
<br />
<br />
= Can't Figure Out How to Enable Duplex Printing? =
* If you can't enable the duplex printing on your printer (currently only available on Lexmark black-and-white printers with the duplex paper feed tray mounted underneath), go into your '''Devices and Printers''' page, right-click on your printer, and in the context menu, click on '''Printer Properties'''. 
* Then click on '''Device Settings''' tab, and find the entry for '''Duplex''' printing.  If you're using Windows 7, you can click on the hyperlink beside it to set it to '''Installed'''.  If you're using Windows XP, if it doesn't show up in the right hand column, then select it in the left hand column, and then click on the '''Add''' button, which then adds that option.
* Once that's done, you can then go back into the '''Devices and Printers''' page, right-click on your printer, and then in the context menu, click on '''Printing Preferences'''. 
*You should now be able to alter the option for '''Duplex Printing''', or '''Print on Both Sides'''.
= Network IP Limitations =
Printers will only accept jobs from these addresses:
* 142.58.*.*
* 192.75.*.*
* 207.23.*.*

Latest revision as of 17:54, 18 September 2024

Before You Begin

Printing costs account for a large portion of SIAT's operating expenses so please use the printers judiciously. If the printer supports it, use its double-sided (also known as "duplex") printing option. Colour prints cost more than black-and-white prints, so please print as black-and-white whenever possible.

Printer Features

Ricoh Printers

As of September 2018, SIAT has transitioned to Ricoh printers. These printers feature b+w and colour capabilities, along with scanning, faxing, printing and copying. Print jobs are sent to a central queue and only sent to a printer when the user goes to it and releases her print job. This will reduce the number of wrong, wasted or forgotten prints. This also secures all print jobs and ensures that only the user sees the documents that she is printing. IMPORTANT: in order to use these printers, you must first register your student card or fob on one of the printers (doesn't matter which one). Instructions for doing so can be found here: [https://www.sfu.ca/information-systems/services/sfu-print/SFU-print-how-to-guides/set-up-sfu-print.html].

HP Designjet 800ps

Located in room 3700, near the SIAT mailboxes. This is a large format inkjet printer that uses 42" wide roll paper. Its primary use is for producing posters for display purposes. This printer is not connected to the network, and can only be used by logging onto the computer located next to it. Before using this printer, please read the information on this page: Using the Large Format Printer and Scanning PC

Installing a Printer

In case a printer has not been installed on your workstation, here is a handy reference to install a Research printer under Windows, Mac, or Linux.

If you have a Mac or Linux machine with an automatic DNS discovery tool, such as Bonjour, Avahi, or Zeroconf, you can browse the network for these printers to add them. The printers will show up with a name listed below (like sr-isoroku); further details in each operating system section.

Ricoh Printers

A complete set of installation instructions and printer/copier operation guides can be found here: https://www.sfu.ca/itservices/technical/sfu-print/how-to-guides/

NOTE: Windows Users
You may encounter an issue when following the directions where you cannot connect to the network file share, and see a message that says something to the effect of:
You can’t access this shared folder because your organization’s security policies block unauthenticated guest access
The problem is caused by a Windows default security setting.

To fix this, follow these steps:

  1. Open the Run window (Win + R) and typed gpedit.msc to open the Local Group Policy Editor.

  1. Navigate to Computer Configuration -> Administrative Templates -> Network -> Lanman Workstation and select the Enable insecure guest logons as shown in the below screenshot.

  1. Change its value to Enabled, then click on OK. You should now be able to connect to the network file share.

Other Printers

For all other printers, please use the following directions:

  1. To install a new printer, find out which printers are closest to you and note the printer's hostname, such as sr-isoroku.iat.sfu.ca. You can find a complete list below.
  2. Follow the guide below for your operating system to add the printer:


Research Printers

  • HP 800ps large format printer/plotter


Drivers

Follow the links below to download the printer driver you need to install on your computer: