Best Practical Request Tracker (RT): Difference between revisions
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Created page with "RT: Request Tracker is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes,..." |
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RT is also used by SFU's Help Desk. Documentation for our version, 3.8, can be found here:<br /> | RT is also used by SFU's Help Desk. Documentation for our version, 3.8, can be found here:<br /> | ||
https://www.bestpractical.com/docs/rt/3.8/ | https://www.bestpractical.com/docs/rt/3.8/ | ||
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A more user-friendly bit of documentation is the O'Reilly Media book called, RT Essentials. We have an electronic copy of it in the SFU Library. | |||
Latest revision as of 21:44, 28 September 2015
RT: Request Tracker is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more. Organizations around the world have been running smoothly thanks to RT for over 10 years.
RT is also used by SFU's Help Desk. Documentation for our version, 3.8, can be found here:
https://www.bestpractical.com/docs/rt/3.8/
A more user-friendly bit of documentation is the O'Reilly Media book called, RT Essentials. We have an electronic copy of it in the SFU Library.